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FAQ


Access Numbers:
Please choose your local access number for using Lime Telecom services.

Adelaide 08 8122 0020 Hobart 03 6200 8390
Albury 02 6000 1330 Kalgoorlie 08 9009 4334
Alice Springs 08 8902 0050 Katoomba 02 4700 0980
Armidale 02 6700 3999 LaTrobe Valley 03 5114 0289
Ballarat 03 5300 1180 Launceston 03 6300 0050
Bathurst 02 6301 3924 Lismore 02 6607 1990
Bendigo 03 5400 1950 Mackay 07 4900 4889
Brisbane 07 3107 0020 Mandurah 08 9500 3556
Bunbury 08 9702 1322 Melbourne 03 9912 2488
Bundaberg 07 4100 0924 Mildura 03 5008 4778
Bundaberg 07 4100 1310 Newcastle 02 4906 0020
Byron Bay 02 6608 0030 Nowra 02 4402 7995
Cairns 07 4000 1040 Orange 02 6304 1012
Campbelltown 02 4600 3050 Penrith 02 4701 4020
Canberra 02 6101 0020 Perth 08 6260 0020
Coffs Harbour 02 6601 8270 Port Douglas 07 4010 6990
Dandenong 03 8712 9950 Port Macquarie 02 6500 1320
Darwin 08 8900 8330 Rockhampton 07 4900 2924
Devonport 03 6400 6277 Shepparton 03 5800 0050
Dubbo 02 6804 9016 Sunshine coast 07 5400 0050
Geelong 03 5200 3050 Sydney 02 8324 8800
Geraldton 08 9904 7322 Tamworth 02 6712 4016
Gladstone 07 4906 2016 Toowoomba 07 4600 2289
Gold Coast 07 5511 8020 Townsville 07 4700 1100 
Gosford 02 4300 1230 Wagga Wagga 02 6900 1341
Goul burn 02 4803 4970 Wamambool 03 5516 7002
Griffith 02 6903 5050 Wollongong 02 4200 0020
Hervey Bay 07 4112 3277    

If your local number is not listed, you can use the following numbers to access our services.

Please note surcharge apply.

  • Toll Free Access Number (Any where in Australia) 1800 090 373
  • Nation Wide Access Number (local call charges) 1300 780 197

How to use your phone card:

1- Dial access number of your Origin City
- Choose from the above access numbers

2- Select languages
    Press 1 for English, Press 2 for Chinese, Press 3 for Arabic, Press 4 for Vietnamese, Press 5 for Korean

3- Enter Your Pin(Card) Number follow by # key

4- Press number 1 to make a call or press number 2 to add credit to your account

5- Dail your destination number

    For international call: 0011+ country code+area code(without 0)+phone number + #key

    For national call: Area code+ Phone number + # key
    For mobile call in Australia: Mobile number + # key

Press ## key if you need to make follow up call.

Pinless Service, Using your phone card without PIN number:

It is simple and easy - by registering your phone number with us, you can use phone card without dialing PIN number each time.
this service will be provided to you free of charge, Please contact us 1300 79 43 79 or eamil 
support@limetelecom.com.au or send online request fom to us.

Call record statement:

Please send email to support@limetelecom.com.au requesting call record form to be sent to you. Please Charges apply providing call statments.

Important Notice if you are using yahoo or hotmail once you make purchase from Lime Telecom:

If you are using hotmail or yahoo email account to sign up in our website, then please follow this instructions to make sure you will get the pin by email as well without any problem. Because we receive several complains from user who are using free hotmail or yahoo email account, saying that they didn't receive our email. Apparently hotmail or yahoo put our email inside your junk Email or spam box. Fix filters so PIN emails go straight to our inbox and not to a junk folder.

Yahoo Mail users please check your "BULK" folder for our email
Please follow these instructions to make sure you will receive our email inside your yahoo inbox:

  1. Log on to your yahoo e-mail account
  2. Click on Add Contact button
  3. Add new contact with this detail :

name= Limetelecom
Email = sales@limetelecom.com.au

  1. Then Click Save Contact.

Hotmail users please check your "JUNK E-MAIL" folder for our email

Please follow these instructions to make sure you will receive our email inside your Hotmail inbox:

  1. Log on to your hotmail email account
  2. Click Mail , then options (next to the help link , located on the top right side)
  3. Click on the Junk E-mail Protection
  4. Click on Safe List link
  5. Then key in Limetelecom.com.au in the 'Type an address or domain:' field then click the Add button
Specials & Latest news
BRW FAST 100 2009 Nov 2009
Lime Telecom for the second year in a row has made the BRW Fast growing Company of the year in Australia ....
BRW magazine Fast 100 2008- Nov 2008
Lime telecom proudly is one of the 100 fast growing Australian firms of the year that is listed in the 2008 BRW fast 100 which is published in Oct 2008 BRW magazine. ....
Important Notice for making payment transaction to top up or add extra credit to your account
Important Notice if you are making payment transaction to top up or add extra credit to your account ....
  Helpline: 1300 79 43 79 - Fax: 02 9888 3157 - sales@limetelecom.com.au
OR call 1300 133 997 to recharge on the phone
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